Sysadmin pilot fish works for a company that manufactures steel products that go up -- everything from cell towers and guyed masts to utility poles.
"One day a message came into the help desk," says fish. "A user was concerned that we were going to get audited by the American Institute of Steel Construction, and he wanted to make sure we had all our procedural documentation in order and current.
"His problem was that our web filter was blocking his ability to download the AISC standards documents."
Fish has a little spare time and he's very fluent in the use of the web filter, so he picks up the trouble ticket to deal with.