Company CEO needs a new all-in-one printer for his home office, and this consultant pilot fish gets the assignment.

That should be simple enough, right? "I bought a top-of-the-line inkjet plus cartridges from a very, very large printer manufacturer," says fish.

"I set it up and turned it on -- and there was an error on the front panel, and the printer wouldn't come ready.

"I called up tech support and described the issue. Tech looked up the error and said, 'You need a new front panel.'

"I said no, there is no logic on the panel, it's just a cosmetic piece.

"He said, 'OK, I'll ship a replacement overnight.'

"I asked, you're shipping a new printer, right?

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